Refund & Returns Policy

Last Updated: Sep 25, 2026

We want you to be happy with your Lanas Store purchase. If you need to request a return or exchange, please review the conditions below and contact us within [RETURN WINDOW] of receiving your order.

1. Eligibility

Items must generally be unused, unworn, unwashed, unaltered and returned in their original condition with original tags and packaging, where applicable.

2. Return Window

Return or exchange requests must be submitted within [RETURN WINDOW] days of delivery. Requests received after this period may not be accepted.

3. Non-Returnable Items

For hygiene, customization or product-specific reasons, certain items may not be eligible for return or exchange. These may include customized/altered items, worn or washed items, and products clearly marked as final sale or non-returnable.

4. Sale Items

Products purchased during a sale or promotional campaign are subject to the return/exchange conditions stated for that promotion.

5. Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us promptly at [EMAIL/PHONE] with your order number and clear photographs/videos showing the issue. We will review the case and provide the applicable resolution.

6. Exchange

Where exchange is available, the replacement item is subject to stock availability. If the requested replacement is unavailable, we may offer an alternative resolution.

7. Return Shipping

Unless the return is due to an error or confirmed product defect, return shipping costs may be the customer's responsibility.

8. Refunds

Approved refunds will be processed using the applicable payment method or agreed refund procedure. Processing times may vary depending on the payment provider or bank.

9. Inspection

Returned products may be inspected before a return, exchange or refund is approved. Items that do not meet the stated conditions may be rejected or returned to the customer.

10. How to Request a Return

Contact [EMAIL/WHATSAPP] with your order number, item details and reason for the request. Our customer support team will provide the next steps.